Case Management Officer

Job Title: Case Management Officer
Contract Type: Permanent
Salary: £37260.26 per annum (£41758.55 is achieved after 12 successful performance in the role)
Working Hours: Full Time - 35 Hours per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool

Interviews to be help on Friday 25th September

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Case Management Officer
The Case Management Officer will have a key role in addressing the required improvement in managing Legal Disrepair cases, encouraging alternative resolution to litigation by communicating, carrying out thorough investigations, supporting where necessary to challenge claims were there is no validity. To provide excellent customer service and compliance with The Riverside Group’s (TRG) Case management team KPI’s through a solution focused approach TRG work collaboratively with all stakeholders in addressing incoming letters of claims, in line with the legal and non-legal frameworks. The successful candidate will hold a caseload involving disrepair work, managing the end-to-end process from Letter of Claim to Closure. The ideal candidate will be of an investigative nature with great attention to detail. Taking ownership of responsibility in supporting the needs of the service whilst displaying the ability to work in a team, in addition to being a great communicator and negotiator as the role will require the production of correspondence to advocates and contractors to deal with outstanding repair works and negotiating settlement on behalf of TRG.

About you
We are looking for someone with
• Significant understanding of working with different IT systems relevant to role including client systems
• Understanding of the disrepair protocol within Housing including time constraints & penalties
• Ability to interpret and apply contractual SLA’s & KPI obligations to inform appropriate course of action with customer complaints
• Ability to show initiative and propose solutions to issues identified

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside: 
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.