Customer Service Advisor

This is an exciting opportunity for a Customer Service Advisor to play a vital role in delivering excellent support within the Not For Profit sector. Based in Chester, the role focuses on assisting customers efficiently and professionally while ensuring their needs are met.

Client Details

The organisation operates in the Not For Profit sector and is committed to providing exceptional services to its community. As a small-sized entity, it values collaboration and high-quality customer service to meet its objectives.

Description

• Respond promptly and effectively to customer enquiries via phone, email, or in person.
• Provide accurate information about the organisation's services and policies.
• Log and resolve customer complaints while maintaining a professional demeanour.
• Update and maintain customer records in the system with attention to detail.
• Collaborate with internal teams to address and resolve customer issues efficiently.
• Proactively identify and escalate complex issues to the appropriate departments.
• Deliver exceptional service that aligns with the organisation's values and mission.
• Support the team in achieving customer satisfaction goals within the Chester-based office.

Profile

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills.
• Proficiency in using customer service software and other relevant tools.
• An ability to handle challenging situations calmly and professionally.
• Attention to detail and strong organisational skills.
• A commitment to providing outstanding customer service within the Not For Profit sector.
• Experience in a customer-facing role, ideally in a similar environment.

Please note we can't accept applications from candidates who are currently in employment.

Job Offer

• Weekly pay.
• Immediate start.
• Free on-site parking.
• A temporary position with the opportunity to make a meaningful impact.
• Work within a small-sized organisation that values your contribution.
• A convenient Chester location, accessible for local candidates.

If you are passionate about delivering excellent service and making a difference in the Not For Profit sector, we encourage you to apply for this Customer Service Advisor role today!