Customer Service Advisor

This temporary Customer Service Advisor position in Chester offers an excellent opportunity to work in the not-for-profit sector. The role involves assisting customers with their queries, providing high-quality support, and ensuring customer satisfaction.

Client Details

This organisation is a small-sized organisation that prioritises delivering meaningful services to its stakeholders.

Description

• Respond to customer enquiries via phone, email, and other communication channels promptly and professionally.
• Provide accurate information and advice tailored to customer needs.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Work collaboratively with internal teams to address and resolve customer concerns.
• Ensure compliance with organisational policies and procedures.
• Identify opportunities for service improvement and share feedback with relevant teams.
• Support the delivery of key projects and initiatives within the customer service department.
• Uphold the values and mission of the not-for-profit sector in all interactions.

Profile

A successful Customer Service Advisor should have:

• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to handle queries with empathy and professionalism.
• Attention to detail and excellent organisational skills.
• Proficiency in using customer service software or CRM systems.
• A problem-solving mindset and a proactive approach to challenges.
• A commitment to delivering exceptional customer service.
• Can commit to a temporary opportunity.

Please note we can only accept applications of candidates who are immediately available and can start without notice.

Job Offer

• Competitive hourly pay & weekly pay.
• Mon - Fri working patterns.
• Immediate start.
• Chance for extension.