Fast Track File Handler

The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.

•Handling a caseload of predominately Litigated Motor Claims to settlement 
•Create case strategy following Client Guidelines and review of information available
•Assessing cases and liability of claims 
•Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
•Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
•Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
•Undertaking periodic reviews of files in line with Client requirements
•Updating reports
•Meeting agreed performance targets
•Ensuring files are kept within ISO 9001 guidelines
•Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
•To ensure compliance with the SRA Standards & Regulations

Working Hours
35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

•Previous experience as a minimum in a similar role
•Experience of handling litigated files 
•Experience of MOJ processes at all stages 
•Good telephone negotiation skills
•Have an understanding of protocols 
•Excellent listening and verbal communication skills
•Proficient IT skills
•Adhere to Keoghs Values

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation