File Handler

To manage and progress own caseload of both Pre-Litigated & Litigated Disease files.

• Reviewing documents and preparing reports 
• Reviewing evidence  
• Conducting investigations/obtaining witness statements.
• Dealing with routine correspondence.
• Completing and updating MI.
• Providing initial reports and further reports/advice to clients.
• Liaising directly with the Claims Handlers and Managers.
• Complying with Client’s instructions.
• Assisting team in achieving goals and objectives .
• Achieve a chargeable target
• Billing
• Appropriate delegation to paralegals
• Adhere to the Keoghs Values

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is St Paul’s Square, Liverpool.

• Technically proficient in dealing with Disease cases and/or having a willingness to learn quickly in a technically challenging environment.
• Experience in handling own caseload.
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Effective negotiator 
• Ability to use own initiative.
• Flexibility in relation to tasks undertaken.
• Good listening and verbal communication skills.
• Ability to maintain concentration and pay attention to detail.
• Ability to self-organise and self-prioritise.
• Ability to work under pressure and to target.
• An enthusiastic and hardworking individual

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; 

• We are connected
• We are dynamic
• We are innovative
• We succeed together

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing 
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation