Program Manager

Program Manager – Learning Delivery (Global Financial Services)

Remote (UK-based) | £35,000 – £38,000 | 12-Month Fixed-Term Contract

We are partnering with a specialist learning provider delivering high-impact training programmes to global financial services clients. This is a hands-on, client-facing role focused on the end-to-end delivery and coordination of training programmes.

You’ll sit at the heart of delivery, working closely with clients, participants, and internal teams at all levels to ensure every programme runs smoothly and delivers an exceptional learning experience.

This role is ideal for someone who enjoys being visible, organised, and proactive, and who thrives in a professional, fast-paced, and client-driven environment.

Role Overview

As Program Manager, you will take full ownership of programme delivery from initial coordination through to completion and evaluation.

You will:

• Act as the central point of contact for clients and participants
• Manage all programme logistics, including scheduling, onboarding, and communications
• Coordinate closely with trainers and internal teams to ensure seamless delivery
• Support and produce live virtual training sessions (Zoom, Teams, Webex)
• Ensure a high-quality, professional learning experience for global clients
• Proactively identify and resolve issues before they escalate
• Maintain accurate records across CRM and LMS systems
• Run client meetings, track actions, and ensure delivery against expectations

This is a delivery-focused role, not a purely strategic one, perfect for someone who enjoys being hands-on and making things happen.

Candidate Profile

We’re looking for someone who can confidently represent the business and deliver a first-class client experience.

The ideal candidate will:

• Have experience in a client-facing role within a professional or corporate environment (essential)
• Be confident working with high-profile clients and building strong relationships
• Take full ownership of programmes, managing delivery end-to-end
• Be highly organised while remaining flexible and solutions-focused
• Demonstrate a proactive mindset, spotting and resolving issues early
• Be comfortable adapting to changing priorities while maintaining high standards
• Have a “can do, will do” attitude and be a strong team player
• Combine operational delivery with excellent communication and stakeholder management skills
• Be confident using virtual platforms such as Zoom, Teams, or Webex
• Have experience with LMS/CRM systems (desirable)

Working Hours & Flexibility (Non-Negotiable)

Core hours are 9:00am – 5:30pm, however:

• This is a global role, requiring flexibility to support international clients
• You must be able to work between 6:00am and 10:00pm when required
• Working hours will be adjusted accordingly on these days

Additional Requirements (Non-Negotiable)

• Ability to pass criminal record and credit checks (due to financial services clients)
• A professional home working setup, including reliable internet and an appropriate space to deliver virtual training
• Willingness to occasionally attend in-person meetings or training sessions if required

Why This Role?

This is a fantastic opportunity to join a collaborative, growing environment where you’ll:

• Work closely with high-profile, global clients
• Play a key role in delivering impactful learning experiences
• Be trusted with real ownership and responsibility
• Develop your skills in client management, programme delivery, and virtual learning environments

Please note: this role requires standard financial services checks (credit, RTW, criminal, sanctions, etc.).

New Ventures Recruitment is acting as a recruitment agency in relation to this vacancy and is an equal opportunities employer