Service Manager

Job Title: Service Manager
Contract Type: Permanent
Salary: £37,113.94 per annum (pro rata) 
Working Hours:  Part time (Job Share) 18.75 hours per week
Working Pattern: To be agreed
Location: Powerhouse, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Manager

You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you  

We are looking for someone with:  

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers  
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension  

25 days holidays plus bank holidays (pro rata) 

Investment in your learning, personal development and technology

A wide range of benefits  

Diversity and Inclusion at Riverside:  

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.  

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.  

Applications may close before the deadline, so please apply early to be considered.

Role Profile  
Leading and engaging a team:

• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Work together to set expectations and performance targets.  
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing.  
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.  
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Embrace reflective practice techniques so the team can learn from their experiences.  
• Recognising, praising and acknowledging achievements of colleagues and team.
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.

Leading a service:

• Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers.  
• Meet Riverside performance targets.
• Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder.
• Resource, plan and deliver a colleague rota that covers all shifts effectively.  
• Recruit great people for your team, sourcing and engaging relief or agency workers as and when required.
• Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues.
• Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping.
• Produce reports and other written documentation as required to support contract delivery.
• Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
• Work with customers and colleagues to deliver the objectives within Riverside’s corporate plan.  
• Actively build positive relationships with all key stakeholders by attending forums, tasks groups and networking events to promote and position Riverside as the...