Team Leader - Pre-Lit Motor

Location: Liverpool
Working Hours: 35 hours per week, Monday–Friday (9:00am–5:00pm)

We’re looking for a driven and dynamic Team Leader to join our Pre-Litigated Motor Claims team in Liverpool. This is your opportunity to step into a high-impact leadership role where you’ll shape performance, develop talented individuals, and deliver exceptional service to clients.

If you thrive in a fast-paced environment, enjoy coaching others, and have strong motor claims expertise, we would love to hear from you.

As Team Leader, you will play a key role in leading a team of Claims Handlers and ensuring strong operational delivery. 

You will:

• Drive team performance, ensuring targets and operational measures are achieved
• Deliver a consistently high-quality service to clients
• Review and allocate new claims based on complexity and value
• Ensure adherence to client service protocols
• Identify training needs and support team development
• Conduct regular one-to-one meetings to maximise performance and engagement
• Support reporting, analysis, and continuous improvement initiatives

You will report to the Deputy Business Unit Director and work closely with other Team Leaders to share best practices and drive overall success

We are looking for someone who combines technical expertise with strong leadership skills:

• Previous experience in a Team Leader or Deputy role
• Strong technical knowledge of motor claims
• Excellent analytical and problem-solving abilities
• Strong communication and interpersonal skills, with the ability to influence
• Highly organised with the ability to manage priorities effectively
• A solid understanding of client expectations and protocols
• Commercial awareness and a results-driven mindset
• Ability to build strong working relationships and support business objectives

Why Join Us?

At Keoghs, our values shape everything we do. We are committed to building a culture where people can thrive, grow, and succeed together:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

If you’re ready to take the next step in your leadership career and make a meaningful impact within a high-performing team, we’d love to hear from you.

Join us and lead the way in delivering exceptional claims service.

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) 
• Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing 
• Death in Service
• Critical Illness Cover
• PHI/Income Protection ( Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer 
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation